Can I include accessories into the parcel?testi topiIf you have an unused charger or headphones, you can include them in the parcel. Please note, that these will not affect on the price.
Can I reserve a phone?testi topiUnfortunately due to the high turnover of our stock, we cannot reserve individual phones.
Can I sell several phones at once?testi topiAbsolutely! Just fill out sales from for each phone separately and pack then in individual parcels. If you wish to sell several phones owned as a representative of a business, please send an email to [email protected] and we will be happy to assist you further.
Do all batteries have 100% health?testi topiAll our batteries have a minimum of 80% of the original capacity. Apple lithium-ion batteries are designed to hold at least 80% of their original capacity for a high number of charge cycles, which varies depending on the product.
Do I need to reset the phone before selling it?testi topiAs a seller, you’re personally responsible for saving all the important information from the device. In addition to this, your iCloud account needs to be disabled from the phone. Even if we inspect your phone, you’re personally responsible for ensuring that you have erased all personal information from the phone. If you are unsure about how to erase content from the phone, please do not hesitate to contact our customer service. We will also erase phones during the selling process.
Do you have a physical store? Can I buy a phone from there?testi topiWe have a store in Ruoholahti, Helsinki and you can purchase a phone from there. We accept the most common bank and credit cards as well as cash. Please note that not all of our phones are located in our store. If you have questions regarding the store availability, please contact our customer service.
Does Swappie sell Android phones? How about tablets or computers?testi topiAt the moment we are focused only on Apple’s iPhones and don’t sell any other devices.
Does Swappie use original Apple parts in the phones?testi topiNo, we don’t. We use equivalent parts that have passed Swappie’s thorough testing process.
Has Swappie installed new batteries into every phone before selling them?testi topiApple lithium-ion batteries are designed to hold at least 80% of their original capacity for a high number of charge cycles, which varies depending on the product. We only install new batteries into phones that have less than 80% of the original capacity. You also have a 14-day right to return or exchange the phone in case you’re not satisfied with the battery condition.
How can I return a device I’ve purchased?testi topiAll of our products can be returned within 14 days from the date of arrival. Please note that this requires the product being in the same condition as receiving it. You can make a return by filling out the return form and by using the return label included in the parcel. In case these items are missing from the parcel or if you have questions regarding the return, please contact our customer service.