How can I track my order?testi topiAfter we have processed your order, you will receive a confirmation email that contains the tracking link for your shipment. If you have any questions regarding the delivery, please contact our customer service.
How does selling phones work in practice?testi topiWhen selling a phone, you can send it to us free of charge via DHL in Europe. If you’re located in Finland, you can send the phone via Posti or bring it directly into our store in Ruoholahti, Helsinki. After filling out the sales form, you can print out the shipping label. Here you can fill the sales form Shipping the phone usually takes 1-3 working days. Once we receive your phone, we will inspect it in 1-4 working days and after this we will make a payment to the bank account number informed in the sales form.
How long does it take to process my return and get a refund?testi topiAfter receiving your return, we will process it within 1-5 working days. After this, we will make a refund. If you have any questions regarding the refund, please contact our customer service.
How long is my phone covered by the Swappie warranty?testi topiAll of our phones come with a 12-month warranty. You can choose to extend the warranty to 3 years by selecting the extended 3-year warranty option at checkout.
How will I get a payment from my phone?testi topiWe make the payment directly via bank transfer. Unfortunately we will not give the payment in cash.
I just placed an order – when can I pick it up from the store?testi topiAfter placing an order, the earliest time for pickup is during the next working day after 4:00 pm.
I just placed an order – when will I receive it?testi topiOur delivery time throughout Europe is 1-4 working days. If there are any problems with the delivery, we will contact you as soon as possible.
I want to cancel my order, what do I need to do?testi topiIf you want to cancel your order, we kindly ask you to contact our customer service as soon as possible. You can reach us via phone, email or chat during our opening hours. We will reply to you as soon as possible.
Is it possible to get pictures and/or other details about the phone prior to the purchase?testi topiUnfortunately, due to the high volume of our stock and high turnover, we cannot provide specific details about the phone before purchasing.
There is a problem with a phone I have purchased, what should I do?testi topiWe are very sorry to hear that you’ve encountered a problem with your phone! In order to solve the situation, we kindly ask you to contact our customer service as soon as possible. You can reach us via phone, email or chat during our opening hours.