What delivery methods does Swappie provide?testi topiWe ship orders all over Europe via DHL. If you’re located in Finland, you can also choose to pick up your order from our store in Ruoholahti, Helsinki.
What do the different condition categories mean?testi topiOur condition categories apply to the appearance of the phone and determine how much wear and tear the phone has sustained. Different condition categories are easier to understand by thinking that phones that have the condition ”like new” correspond to phones that are new. Step by step the condition declines from ”like new” to ”worn” and the signs of wear increase. There are never cracks in the screens or camera lenses of our phones. All phones are fully functional and you have a 14-day right to return or exchange the phone if you’re not satisfied with the condition.
What does the Swappie warranty cover?testi topiSwappie warranty covers technical issues with the phone. These issues include but are not limited to problems with the camera, microphone or speaker. You can read more about our warranty here. The extended warranty covers any and all of the issues covered by the standard warranty for an extended period of time (3 years).
What payment methods does Swappie provide?testi topiYou can pay using a credit card or PayPal.
What’s included in the package?testi topiAll the phones are packed into our own Swappie packaging coupled with a USB-lightning cable and a SIM tray opener. Unfortunately, the power adapter, headphones or the headphone jack adapter are not included in the package.
When are you adding additional phones for sale?testi topiWe add products to our website daily. We recommend that you keep an eye on our website in case a phone you’ve been looking for becomes available. Our customer service is happy to help if you have questions regarding product availability.
When selling a phone, can I make an upgrade into another model with a discount?testi topiSelling and buying a phone are at the moment separate actions, and unfortunately, we cannot give a direct discount into a new phone. This is due to the fact that we will first inspect the phone and pay the selling price always via bank transfer. We recommend you first to order the new phone and sell the old one once you have received the new one.
Why there isn’t a specific model on the list that I want to sell?testi topiUnfortunately, due to the stocking of spare parts, we don’t buy some specific models. However, we will update new models to our selling page from time to time.