What delivery service does Swappie use?testi topiOrders made in the European Union are handled by DHL. Unfortunately we do not currently ship outside the EU.
What do the condition categories mean?testi topiOur condition categories apply only to the appearance of the phone as a way to define how much wear and tear the phone has sustained. Phones in ‘Like New’ condition have virtually no signs of wear; they look as good as new. ‘Very Good’ condition means the phone may have a few very small scratches or signs of wear, but an overall tidy appearance. ‘Good’ condition means the phone has more visible signs of wear, such as noticeable scratches. Phones labelled as ‘Acceptable’ will have distinctive signs of wear, as they have seen a lot of use. We do not sell phones with cracked screens or camera lenses. All of our phones come with a one-year warranty and you have the right to return your phone within 14 days of receiving it.
What does the Swappie warranty cover?testi topiThe Swappie warranty covers technical issues with the phone, such as problems with the camera, microphone, speakers, etc. The warranty does not cover damage caused by the customer, however. You can read more about our warranty here. All of Swappie’s products are covered by our extensive one-year warranty. You can choose to extend the warranty to a total of 3 years by buying the extended 3-year warranty at the checkout.
What payment methods does Swappie provide?testi topiYou can pay using major credit and debit cards or via PayPal.
Are any accessories included?testi topiAll of our phones are packaged in specialised Swappie boxes and come with a Lightning to USB cable and SIM tray opener tool. However, the power adapter, headphones and headphone jack adapter are not included in the package. You can purchase a protective case, professionally installed tempered glass or headphones separately.
When will you get more phones in stock?testi topiWe add new products to our web store every day. We recommend that you keep an eye on our website in case a phone you’ve been looking for becomes available. Our customer service is always happy to help if you have any questions about product availability.
Can I swap in my old iPhone for a discount on a Swappie phone?testi topiBuying and selling a phone are independent processes. This means we cannot give you a discount towards a new phone when you're selling an old phone to us. This is due to the fact that we first have to inspect your old phone and then send the payment via your bank. It would be best to first order a new phone and upon receiving it, you can sell your old one to us.
Why can’t I find the phone I want to sell on your list?testi topiWe do not buy all iPhone models due to the availability of spare parts, among other reasons. An example of this would be the iPhone 6 Plus. The latest models launched by Apple will be updated to our list after they have been on the market for some time as we must wait for the stock to become available.