How can I track my order?testi topiOnce we've processed your order, we'll send you a confirmation email containing a tracking link for your shipment. If you have any questions regarding delivery, please contact our customer service.
How do I cancel my order?testi topiIf you want to cancel your order, please contact our customer service. You can reach us via phone, email or chat during our opening hours. Please note that our opening hours will depend on your country. Unfortunately, orders that have already been processed can no longer be cancelled and must be returned as a refund instead.
What payment methods does Swappie provide?testi topiYou can pay using major credit and debit cards or via PayPal.
I just placed an order – when will I receive my phone?testi topiOur delivery time throughout Europe is 1–4 working days. If there are any problems with delivery, we will contact you as soon as possible.
What delivery service does Swappie use?testi topiOrders made in the European Union are handled by DHL. Unfortunately we do not currently ship outside the EU.
What do the condition categories mean?testi topiOur condition categories apply only to the appearance of the phone as a way to define how much wear and tear the phone has sustained. Phones in ‘Like New’ condition have virtually no signs of wear; they look as good as new. ‘Very Good’ condition means the phone may have a few very small scratches or signs of wear, but an overall tidy appearance. ‘Good’ condition means the phone has more visible signs of wear, such as noticeable scratches. Phones labelled as ‘Acceptable’ will have distinctive signs of wear, as they have seen a lot of use. We do not sell phones with cracked screens or camera lenses. All of our phones come with a one-year warranty and you have the right to return your phone within 14 days of receiving it.
Are any accessories included?testi topiAll of our phones are packaged in specialised Swappie boxes and come with a Lightning to USB cable and SIM tray opener tool. However, the power adapter, headphones and headphone jack adapter are not included in the package. You can purchase a protective case, professionally installed tempered glass or headphones separately.