How can I track my order?testi topiAfter we have processed your order, you will receive a confirmation email that contains the tracking link for your shipment. If you have any questions regarding the delivery, please contact our customer service.
I want to cancel my order, what do I need to do?testi topiIf you want to cancel your order, we kindly ask you to contact our customer service as soon as possible. You can reach us via phone, email or chat during our opening hours. We will reply to you as soon as possible.
What payment methods does Swappie provide?testi topiYou can pay using a credit card or PayPal.
I just placed an order – when will I receive it?testi topiOur delivery time throughout Europe is 1-4 working days. If there are any problems with the delivery, we will contact you as soon as possible.
I just placed an order – when can I pick it up from the store?testi topiAfter placing an order, the earliest time for pickup is during the next working day after 4:00 pm.
What delivery methods does Swappie provide?testi topiWe ship orders all over Europe via DHL. If you’re located in Finland, you can also choose to pick up your order from our store in Ruoholahti, Helsinki.
What do the different condition categories mean?testi topiOur condition categories apply to the appearance of the phone and determine how much wear and tear the phone has sustained. Different condition categories are easier to understand by thinking that phones that have the condition ”like new” correspond to phones that are new. Step by step the condition declines from ”like new” to ”worn” and the signs of wear increase. There are never cracks in the screens or camera lenses of our phones. All phones are fully functional and you have a 14-day right to return or exchange the phone if you’re not satisfied with the condition.
What’s included in the package?testi topiAll the phones are packed into our own Swappie packaging coupled with a USB-lightning cable and a SIM tray opener. Unfortunately, the power adapter, headphones or the headphone jack adapter are not included in the package.