Can I swap in my old iPhone for a discount on a Swappie phone?testi topiBuying and selling a phone are independent processes. This means we cannot give you a discount towards a new phone when you're selling an old phone to us. This is due to the fact that we first have to inspect your old phone and then send the payment via your bank. It would be best to first order a new phone and upon receiving it, you can sell your old one to us.
Can I sell several phones at once?testi topiAbsolutely! Just fill out a sales form for each phone separately and pack them in individual parcels. You will get a printable DHL shipping label for each parcel once you’ve filled in the sales form. We will cover the shipping fee.
Why can’t I find the phone I want to sell on your list?testi topiWe do not buy all iPhone models due to the availability of spare parts, among other reasons. An example of this would be the iPhone 6 Plus. The latest models launched by Apple will be updated to our list after they have been on the market for some time as we must wait for the stock to become available.
Should I reset my phone before selling it?testi topiAs the seller, you are responsible for backing up any important information on your phone and erasing all personal information before selling it. You can erase your phone by going to Settings > General > Reset > Erase All Content and Settings. We also erase every phone that we receive. You must also disable Find My iPhone before sending us your phone by going to Settings > Your Name > iCloud > Find My > Find My iPhone. Alternatively, you can do this by logging in to wwww.icloud.com/find and removing the phone from your Apple ID account. We do not purchase phones that have Find My iPhone turned on. If you need any further help with erasing your phone or disabling Find My iPhone, please don't hesitate to contact our customer service.
Should I include any accessories with the phone I’m selling?testi topiWe ask that you do not send us any accessories with your phone – the phone is all we need. Due to hygiene reasons, we cannot resell any phone accessories. Including your headphones, case, charger, etc. will not raise the price you will receive for your phone.
How do I receive payment for my phone?testi topiWe will make the payment directly via bank transfer. We cannot pay you in cash or offer you a discount towards a new phone.
How do I sell my phone to Swappie?testi topiStart by filling in the sales form on our website. You will receive an initial price estimate and a printable shipping label that you must use to send your phone to us. We will pay the shipping fee. Please don't send us any accessories, such as the charger or headphones. They do not affect the price and we cannot resell them due to hygiene reasons. Shipping the phone usually takes 1–3 working days. Once we receive your phone, we will inspect it within 4 working days. If the phone's condition is as indicated on the sales form, we'll make the payment directly to your bank account. If it is not in the condition indicated, we'll contact you with an updated price estimate which you can choose to accept or request the phone back free of charge.