When selling a phone, can I make an upgrade into another model with a discount?testi topiSelling and buying a phone are at the moment separate actions, and unfortunately, we cannot give a direct discount into a new phone. This is due to the fact that we will first inspect the phone and pay the selling price always via bank transfer. We recommend you first to order the new phone and sell the old one once you have received the new one.
Can I sell several phones at once?testi topiAbsolutely! Just fill out sales from for each phone separately and pack then in individual parcels. If you wish to sell several phones owned as a representative of a business, please send an email to [email protected] and we will be happy to assist you further.
Why there isn’t a specific model on the list that I want to sell?testi topiUnfortunately, due to the stocking of spare parts, we don’t buy some specific models. However, we will update new models to our selling page from time to time.
Do I need to reset the phone before selling it?testi topiAs a seller, you’re personally responsible for saving all the important information from the device. In addition to this, your iCloud account needs to be disabled from the phone. Even if we inspect your phone, you’re personally responsible for ensuring that you have erased all personal information from the phone. If you are unsure about how to erase content from the phone, please do not hesitate to contact our customer service. We will also erase phones during the selling process.
Can I include accessories into the parcel?testi topiIf you have an unused charger or headphones, you can include them in the parcel. Please note, that these will not affect on the price.
How will I get a payment from my phone?testi topiWe make the payment directly via bank transfer. Unfortunately we will not give the payment in cash.
How does selling phones work in practice?testi topiWhen selling a phone, you can send it to us free of charge via DHL in Europe. If you’re located in Finland, you can send the phone via Posti or bring it directly into our store in Ruoholahti, Helsinki. After filling out the sales form, you can print out the shipping label. Here you can fill the sales form Shipping the phone usually takes 1-3 working days. Once we receive your phone, we will inspect it in 1-4 working days and after this we will make a payment to the bank account number informed in the sales form.