We are very sorry to hear that you’ve encountered a problem with your phone! In order to solve the situation, we kindly ask you to contact our customer service as soon as possible. You can reach us via phone, email or chat during our opening hours.
Swappie warranty covers technical issues with the phone. These issues include but are not limited to problems with the camera, microphone or speaker. You can read more about our warranty here. The extended warranty covers any and all of the issues covered by the standard warranty for an extended period of time (3 years).
All of our phones come with a 12-month warranty. You can choose to extend the warranty to 3 years by selecting the extended 3-year warranty option at checkout.