How Swappie works?
Welcome to a modern smartphone marketplace that combines the best features of online flea markets and online stores. Say goodbye to scammers, manual selling, product pictures, agreeing where to meet, calling sellers up and all the rest!
Swappie.com is a safe and secure online store for used smartphones where you can order little-used, affordable smartphones directly from our store, which have been tested and refurbished using the newest technology. Our precise quality control allows us to provide a 12-month Swappie Warranty™ for all our phones.
Swappie’s phones compared to normal used phones:
|52-part technical testing process|
|12-month comprehensive warranty for all phones|
|1–3-day fast delivery and purchasing without any extra hassle|
|New device if any faults surface while the warranty is valid|
|Phones repaired as necessary before being sold|
|Comprehensive customer service|
|14-day right to return|
|100% safe and secure service|
Buying works just like in any other online store
- Choose a product from our wide selection.
- Pay with your preferred payment method.
- Receive the product within 1–3 working days.
- Enjoy your new phone.
What do the condition categories mean?
All the phones we sell have went through an extensive and rigorous testing process. All our phones are refurbished, so you can trust that the phone and the battery will work as they are supposed. All batteries have at least 80% of the original capacity which means that the battery level is very good.
- Like new: This product is almost untouched and looks like a brand new phone.
- Very good: This product is in very good condition. The phone may have a few tiny scratches or signs of wear. Product is fully tested and works excellently
- Good: The phone may have a few signs of wear, such as scratches, scrapes or other marks. There are no cracks in the Display. Product is fully tested and works excellently.
- Acceptable: The phone has notable signs of wear, such as scratches, dents or other marks. There are no cracks in the Display. Product is fully tested and works excellently.
- Worn: The phone has significant signs of wear, but all the features work. Product is fully tested and works excellently.
Frequently asked questions
Once we have processed your order, you will receive a DHL tracking number that you can use to track your order on the DHL website.
Secure payment methods are guaranteed by the Adyen payment service we use.
Among other things, the following services are included in our warranty:
- Guaranteed fast repair service.
- Free fault diagnosis.
- Free replacement device if we are unable to return the device to its earlier condition.
You can also purchase an extended 36-month warranty for 29 euros.
Buying a used phone is a sustainable choice as well. The small electronics in the phone contain precious metals, among other things, so by reusing them you are simultaneously helping the environment.
You will get an official receipt along with your order confirmation, which contains your order information including the phone’s unique IMEI code and warranty information.
At the store, you can buy a phone, collect a phone you ordered online or sell us a phone. We accept the most common bank and credit cards as well as cash.
Note! Not all the devices available online can be found from our in-store selection. However, you can order a phone from our online store and choose collection from our store as your delivery method, in which case you won’t pay a delivery fee.
Orders are processed during working days by 14:00 (GMT +3). Orders made after this time will be processed the following working day. The phones are collected by DHL daily between 16:00-17:00 and the shipping time is 1–3 working days. For more information about shipping, visit DHL.