How Swappie works?

Welcome to a modern smartphone marketplace that combines the best features of online flea markets and online stores. Say goodbye to scammers, manual selling, product pictures, agreeing where to meet, calling sellers up and all the rest!

Swappie.com is a safe and secure online store for used smartphones where you can order little-used, affordable smartphones directly from our store, which have been tested and refurbished using the newest technology. Our precise quality control allows us to provide a 12-month Swappie Warranty™ for all our phones.

Swappie’s phones compared to normal used phones:

Swappie Used
52-part technical testing process
12-month comprehensive warranty for all phones
1–3-day fast delivery and purchasing without any extra hassle
New device if any faults surface while the warranty is valid
Phones repaired as necessary before being sold
Comprehensive customer service
14-day right to return
100% safe and secure service

Buying works just like in any other online store

  1. Choose a product from our wide selection.
  2. Pay with your preferred payment method.
  3. Receive the product within 1–3 working days.
  4. Enjoy your new phone.

What do the condition categories mean?

All the phones we sell have went through an extensive and rigorous testing process. All our phones are refurbished, so you can trust that the phone and the battery will work as they are supposed. All batteries have at least 80% of the original capacity which means that the battery level is very good.

  1. Like new: This product is almost untouched and looks like a brand new phone.
  2. Very good: This product is in very good condition. The phone may have a few tiny scratches or signs of wear. Product is fully tested and works excellently
  3. Good: The phone may have a few signs of wear, such as scratches, scrapes or other marks. There are no cracks in the Display. Product is fully tested and works excellently.
  4. Acceptable: The phone has notable signs of wear, such as scratches, dents or other marks. There are no cracks in the Display. Product is fully tested and works excellently.
  5. Worn: The phone has significant signs of wear, but all the features work. Product is fully tested and works excellently.

Frequently asked questions

All our phones’ batteries have been checked and they have at least 80% of their original capacity left.

Once we have processed your order, you will receive a DHL tracking number that you can use to track your order on the DHL website.

We continuously monitor the safety of our online store and we store our customer data appropriately in the manner required by law.
Secure payment methods are guaranteed by the Adyen payment service we use.

Swappie provides a 12-month Swappie Warranty™ for all our phones.
Among other things, the following services are included in our warranty:

  1. Guaranteed fast repair service.
  2. Free fault diagnosis.
  3. Free replacement device if we are unable to return the device to its earlier condition.

You can also purchase an extended 36-month warranty for 29 euros.

If you would like to cancel an order, contact the Swappie Customer Service as soon as possible via email, telephone or the chat available on our website.

All the phones we sell come with a charging cable and a SIM card ejector tool, which lets you pop in your SIM card effortlessly.

No. Swappie only buys and sells Apple iPhones.

Swappie is an online market place for both buyers and sellers. We get some of the phones we sell from private persons and some from companies. The products we sell have always been tested and repaired by us, and they are always sent from our warehouse – so you are always buying the products directly from Swappie.

All the devices sold by Swappie work as well technically as new ones, but the price is naturally lower. The more affordable price means you have a wider range of choice when choosing to buy a smartphone. The age of the phone doesn’t matter when it has been thoroughly repaired.
Buying a used phone is a sustainable choice as well. The small electronics in the phone contain precious metals, among other things, so by reusing them you are simultaneously helping the environment.

You will get an official receipt along with your order confirmation, which contains your order information including the phone’s unique IMEI code and warranty information.

If you have received the wrong product or a faulty one, please contact us as soon as possible via email, telephone or the chat found on our website. If the phone is faulty due to reasons independent of you (so, for example, it hasn’t been dropped or got wet), you can send it back to us and receive a refund or have it replaced. All our products have a 14-day right to return.

We do, in Finland! Our store is located in Ruoholahti, Helsinki, at Itämerenkatu 15. The store can be found in the corridor between Porkkalankatu and Itämerenkatu, next to the S-Market.
At the store, you can buy a phone, collect a phone you ordered online or sell us a phone. We accept the most common bank and credit cards as well as cash.
Note! Not all the devices available online can be found from our in-store selection. However, you can order a phone from our online store and choose collection from our store as your delivery method, in which case you won’t pay a delivery fee.

Orders are processed during working days by 14:00 (GMT +3). Orders made after this time will be processed the following working day. The phones are collected by DHL daily between 16:00-17:00 and the shipping time is 1–3 working days. For more information about shipping, visit DHL.

We do not. We use corresponding spare parts that have passed Swappie’s comprehensive testing process.