Yes! Our online store is open round the clock and our factory with order fulfillment operate as usual. Customer care is happy to answer to your questions wduring weekdays between 09.00-21.00. Please reach out to us by calling +358104063821 or via e-mail info(at)swappie.fi.
Not currently. Postal deliveries operate and our packages are delivered normally despite the exceptional situation caused by the coronavirus. We are updating the status of Swappie deliveries on this page in case new disruption information occurs.
Our warranty processing times have remained stable despite covid-19. The coronavirus has caused us some internal delays, such as slowing down the availability of spare parts, but we have nevertheless managed to fix the problem by arranging replacement shipments. Service and warranty cases will be processed within 2-4 days of reception.

Update on COVID-19

First of all – we are grateful for your trust in Swappie and for being our customer! On this page, we will be keeping you updated on the most recent information about COVID-19 and its impact on Swappie and our customers.

The Swappie team is working hard to do what is best for both our customers and employees, as the situation concerning COVID-19 continues to develop. Swappie’s deliveries to customers continue and we are doing everything necessary to ensure our customers and personnel stay safe. We will continue to monitor all recommendations made by the World Health Organisation (WHO) and local authorities as we continue to work hard to keep our services and operations running smoothly during this challenging time.

Swappie safety

We control and monitor the phone refurbishment process fully in-house in Helsinki and can therefore ensure that the entire process, including working with phones, spare parts and packaging, complies with the guidelines set by the World Health Organisation and local authorities. To keep both our personnel and customers safe, we are taking extra caution and continuing to clean all products and sanitise our phones before sending them out to customers. According to studies, the chance of the COVID-19 virus contaminating packages is very low, but we are applying sanitiser on those too before shipment. 

Deliveries

Our shipping partners continue to deliver Swappie orders to our customers as normally as possible. In case any disruptions occur in our delivery service, we will inform you about them on this page as soon as possible.

Customer service

We are happy to continue to respond to any queries or additional questions you may have. Please be patient, however, as there is a very large volume of calls and emails coming in while we continue to operate fairly normally.

Swappie team

Our teams are prioritising remote work when possible, hand sanitisation and changing our ways of working to accommodate the situation. 

Our best advice to everyone echoes what the experts are saying: apply social distancing when possible and wash your hands thoroughly and often. Oh, and our own addition, be kind – we’re all in this together!