Question 1

How do I sell my iPhone to Swappie?

Accepted Answer

Start by filling in the sales form on our website. You will get an initial price estimate. After that you can ship your iPhone to use by either using your own package  or order a safe Swappie shipping package. We will provide a shipping label that is required to use in order to make sure you have a free shipping. If you are using your own package, make sure you pack your phone carefully. In either of the cases, please don't include any accessories, such as the charger, headphones or the original box. They don't affect the price and we cannot resell them. Shipping the phone usually takes 1–3 business days. Once we receive your  phone, we will inspect it within 1–4 working days. If the phone's condition matches what you have stated, we will make the payment directly to your bank account without contacting you for confirmation. If its condition differs from what you have stated, we will contact you with an updated offer, which you can either accept or have us send your phone back free of charge. The initial price estimate is valid for 2 weeks after you have filled  in the sales form, so please send your phone to us within this time.

Question 2

How does the sales process work?

Accepted Answer

Start by filling in the sales form on our website. You will receive an initial price estimate and a prepaid printable Posti shipping label from us. Pack your phone carefully in a box and padded envelope and attach the label. Please do not send us any accessories. Once we receive your phone it will be inspected. If the phone is in the same condition as stated on the sales form we will proceed with payment. If the phone’s condition does not match the sales form we will contact you with a new price. You can choose to accept the new price or we can send the phone back to you free of charge.

Question 3

What do I need to do before sending my phone?

Accepted Answer

Before sending us your phone, please ensure that 1. Find My iPhone has been switched off. 2. The phone has been erased. 3. You have removed the SIM card. Once this has been completed, simply pack the phone in a box and padded envelope. Then attach the Posti shipping label we have provided. Then you can take the package to your nearest Posti office.

Question 4

Can I cancel my sale?

Accepted Answer

If you have filled in the sales form but no longer wish to sell your phone to us, you can simply keep the phone and not ship it to us, thus cancelling your sale. If you have already shipped your phone, you may cancel the sale at any time before your phone has moved to the payment queue by contacting our customer service.

Question 5

How do I sell more than one phone?

Accepted Answer

If you wish to sell more than one phone, you must fill in a separate sales form for each of them and pack them separately. And don't worry, we always cover the shipping costs!

Question 6

How is the quote for my phone calculated?

Accepted Answer

The initial price estimate is calculated based on your description of the phone's condition, as well as the cost of potential repairs. The phone’s model and storage capacity  may also affect the price. This price estimate is subject to change upon inspection. If the phone''s condition does not match what has been stated on the sales form, you will be contacted with a new price.

Question 7

What if I am not satisfied with the price?

Accepted Answer

If you are unsatisfied with the initial price estimate, you can decide not to sell us your phone. If we have inspected your phone and it is in worse condition than you indicated in the sales form, we will contact you with an updated offer which you can choose to accept or have us send your phone back free of charge.

Question 8

Do you do trade-ins?

Accepted Answer

We offer our customers the convenience of swapping in their old iPhones towards the purchase of a new device, allowing them to upgrade while receiving a fair value for their previous device.

Question 9

Why don't you buy my model?

Accepted Answer

Unfortunately, we don't buy models older than the iPhone 12.

Question 10

How will I get updates on my sale?

Accepted Answer

We will keep you updated on the status of your sale via email. If you haven't received an update, please be sure to check your junk email folder. If you still cannot see a message from us, please contact our customer service.

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