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Start by filling in the sales form on our website. You will get an initial price estimate. After that you can ship your iPhone to use by either using your own package or order a safe Swappie shipping package. We will provide a shipping label that is required to use in order to make sure you have a free shipping. If you are using your own package, make sure you pack your phone carefully. In either of the cases, please don't include any accessories, such as the charger, headphones or the original box. They don't affect the price and we cannot resell them. Shipping the phone usually takes 1–3 business days. Once we receive your phone, we will inspect it within 1–4 working days. If the phone's condition matches what you have stated, we will make the payment directly to your bank account without contacting you for confirmation. If its condition differs from what you have stated, we will contact you with an updated offer, which you can either accept or have us send your phone back free of charge. The initial price estimate is valid for 2 weeks after you have filled in the sales form, so please send your phone to us within this time.

Start by filling in the sales form on our website. You will receive an initial price estimate and a prepaid printable Posti shipping label from us. Pack your phone carefully in a box and padded envelope and attach the label. Please do not send us any accessories. Once we receive your phone it will be inspected. If the phone is in the same condition as stated on the sales form we will proceed with payment. If the phone’s condition does not match the sales form we will contact you with a new price. You can choose to accept the new price or we can send the phone back to you free of charge.

Before sending us your phone, please ensure that 1. Find My iPhone has been switched off. 2. The phone has been erased. 3. You have removed the SIM card. Once this has been completed, simply pack the phone in a box and padded envelope. Then attach the Posti shipping label we have provided. Then you can take the package to your nearest Posti office.

If you have filled in the sales form but no longer wish to sell your phone to us, you can simply keep the phone and not ship it to us, thus cancelling your sale. If you have already shipped your phone, you may cancel the sale at any time before your phone has moved to the payment queue by contacting our customer service.

If you wish to sell more than one phone, you must fill in a separate sales form for each of them and pack them separately. And don't worry, we always cover the shipping costs!

The initial price estimate is calculated based on your description of the phone's condition, as well as the cost of potential repairs. The phone’s model and storage capacity  may also affect the price. This price estimate is subject to change upon inspection. If the phone''s condition does not match what has been stated on the sales form, you will be contacted with a new price.

If you are unsatisfied with the initial price estimate, you can decide not to sell us your phone. If we have inspected your phone and it is in worse condition than you indicated in the sales form, we will contact you with an updated offer which you can choose to accept or have us send your phone back free of charge.

We offer our customers the convenience of swapping in their old iPhones towards the purchase of a new device, allowing them to upgrade while receiving a fair value for their previous device.

Unfortunately, we don't buy models older than the iPhone 12.

We will keep you updated on the status of your sale via email. If you haven't received an update, please be sure to check your junk email folder. If you still cannot see a message from us, please contact our customer service.