Question 1

How do I sell my iPhone to Swappie?

Accepted Answer

Start by filling in the sales form on our website. You will get an initial price estimate and a printable DHL Express shipping label that you must use to send your phone to us. We pay the shipping fee. Then pack your phone carefully and don't include any accessories, such as the charger, headphones or the original box. They don't affect the price and we cannot resell them. Shipping the phone takes 1–3 business days. Once we receive your phone, we will inspect it within 1–4 working days. If the phone's condition matches what you have stated, we will make the payment directly to your bank account without contacting you for confirmation. If its condition differs from what you have stated, we will contact you with an updated offer, which you can either accept or have us send your phone back free of charge. The initial price estimate is valid for 2 weeks after you have filled in the sales form, so please send your phone to us within this time.

Question 2

How does the sales process work?

Accepted Answer

Start by filling in the sales form on our website. You will receive an initial price estimate and a prepaid printable DHL Express shipping label from us. Pack your phone carefully in a box and padded envelope and attach the label. You do not need to send us any accessories. Once we receive your phone it will be checked and inspected. If the phone is in the same condition as stated on the sales form we will proceed with payment. If the phone’s condition does not match the sales form we will contact you with a new price. You can choose to accept the new price or we can send the phone back to you free of charge.

Question 3

Can I sell my phone if it is locked to a network provider?

Accepted Answer

No. In order for us to inspect your phone it must be unlocked from any network service provider. If you suspect that your phone is locked to a provider, then please contact them in order to unlock your phone.

Question 4

What do I need to do before sending my phone?

Accepted Answer

Before sending us your phone, please ensure that 1. Find My iPhone (FMI) has been switched off. 2. The phone has been erased. 3. Your phone is unlocked, meaning that it is not locked to a service provider. 4. You have removed the SIM card. Once this has been completed, simply pack the phone in a box and padded envelope. Then attach the DHL Express shipping label we have provided. From there you can schedule your DHL Express pickup.

Question 5

How do I book a DHL Express collection?

Accepted Answer

Once you have completed the sales form, you will receive a confirmation email with instructions on how to book a DHL Express collection.

Question 6

Can I cancel my sale?

Accepted Answer

If you have filled in the sales form but no longer wish to sell your phone to us, you can simply keep the phone and not ship it to us, thus cancelling your sale. If you have already shipped your phone, you may cancel the sale at any time before your phone has moved to the payment queue by contacting our customer service.

Question 7

How do I sell more than one phone?

Accepted Answer

If you wish to sell more than one phone, you must fill in a separate sales form for each of them and pack them separately. DHL Express permits only one phone per package due to restrictions on the number of batteries per package. Please match each shipping label to the corresponding phone so we can process your sale correctly. And don't worry, we always cover the shipping costs!

Question 8

How is the quote for my phone calculated?

Accepted Answer

The initial price estimate is calculated based on your description of the phone's condition, as well as the cost of potential repairs. The phone’s model and storage capacity  may also affect the price. This price estimate is subject to change upon inspection. If the phone''s condition does not match what has been stated on the sales form, you will be contacted with a new price.

Question 9

What if I am not satisfied with the price?

Accepted Answer

If you are unsatisfied with the initial price estimate, you can decide not to sell us your phone. If we have inspected your phone and it is in worse condition than you indicated in the sales form, we will contact you with an updated offer which you can choose to accept or have us send your phone back free of charge.

Question 10

Do you do trade-ins?

Accepted Answer

We offer our customers the convenience of trading in their old iPhones towards the purchase of a new device, allowing them to upgrade while receiving a fair value for their previous device.

Question 11

Why don't you buy my model?

Accepted Answer

Unfortunately, we don't buy models older than the iPhone 11.

Question 12

How will I get updates on my sale?

Accepted Answer

We will keep you updated on the status of your sale via email. If you haven't received an update, please be sure to check your junk email folder. If you still cannot see a message from us, please contact our customer service.

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